Overall, all the arrangements made for the trip were very good, and we had a pleasant experience. The itinerary, hotel stays, and coordination were well managed. However, one significant drawback during the trip was the non-inclusion of cab services from the Gulmarg hotel to the Gondola point. This led to unnecessary confusion and misunderstandings. There was no price transparency—some drivers quoted ₹3,500, others ₹2,000—whereas the actual local cost for this short route is approximately ₹500–₹1,000. Including this service in the package would help avoid such volatility in pricing and ensure a smoother experience for travelers. Additionally, for first-time visitors, there is often limited clarity about what items need to be carried from home and what can be easily rented or purchased locally. Clear communication on this aspect can help travelers save both money and effort. For instance, had I known that snow boots were readily available on rent, I would not have purchased them in advance. Similarly, accessories such as hand gloves, caps, and other winter essentials are easily available locally at very reasonable rates (as low as ₹100), whereas I ended up purchasing gloves in Mumbai for ₹500. Sharing such information beforehand would greatly benefit customers. To enhance the overall travel experience, I would strongly suggest that Trip Factory consider arranging a one-stop shopping or rental point upon arrival in Srinagar, where travelers can purchase or rent all necessary winter gear at economical prices. Including this as part of the itinerary would make Trip Factory a truly one-stop destination for holiday travel, build greater trust, and instill additional confidence—especially for families and first-time travelers. Lastly, I would like to place on record my sincere appreciation for Mr. Nalendu Roy, our trip assistant. He was absolutely fabulous in his role. From the planning stage to on-ground support, he was always available, responsive, and extremely patient in addressing our queries and concerns. His guidance, professionalism, and proactive support at every step played a key role in making our trip smooth and enjoyable. He is truly an asset to Trip Factory, and his dedication reflects positively on the organization. Thank you for the overall experience, and I hope these suggestions help further enhance the quality of services offered.

I booked a seven night Andaman trip for me and my wife through TripFactory in Jan 2026, and the whole experience was good, and the tour was well organized. Unfortunately we spent too many days (3) at Port Blair so we had less time for beautiful Havelock, Baratang and Ross islands. We would recommend TripFactory to other.

The trip was amazing! Organised it pretty well, we enjoyed it. And it was quite reasonable amount

Amazing service by Sagar Mukerjee

I am glad I choose TripFactory for my Singapore trip after knowing good review from my cousin so I decided to plan my trip with them .. I was travelling with my 18 months old son and was very much concerned about his comfort.. so I personally visited their office & met Saba mam and Naveen sir who completely planned our itinerary & helped me solve my n number of doubts … Shaistha assisted me with all the timely transactions and the process went out smoothly ..Nithin sir handed our visa procedures .. Lastly I should mention Ardra who was our travel expert , she helped us 24/7 during our trip ..Will definitely choose Trip factory for our future vacations too .. Thank u 😊

I would like to sincerely appreciate Vishnupriya.J from TripFactory for the outstanding support she has given me. She is extremely kind, sweet, polite, and genuinely supportive. What truly impressed me is that even though today was her holiday and she is currently in her hometown with her relatives waiting for her, she still took my booking on priority and assisted me for almost two hours. Despite being on leave and having personal commitments, She didn’t show even a single sign of agitation, in fact, she was incredibly patient throughout the entire process and handled everything very professionally. She answered every single question calmly, politely, and with so much patience and compassion. Her way of speaking is so pleasant, warm, and filled with a smiling conversation that instantly makes customers feel comfortable and confident. I have traveled to other countries, and I have interacted with many travel agents. But among all of them, Vishnupriya is truly the best. She stands out because of her patience, professionalism, polite nature, warm conversation, and the way she prioritizes customers. TripFactory is truly lucky to have someone like her. This is not an exaggeration, she is a genuine asset to any organization. She not only assists customers but also builds trust and long-term relationships through her kindness, dedication, and positive attitude. Highly recommended! 🌟🌟🌟🌟🌟 These 5 stars are only for her!