Reconciliation & Recovery Specialist (Siliguri)
Job Description
Role Overview
The Reconciliation & Recovery Specialist is responsible for ensuring accurate financial reconciliation, identifying discrepancies, and driving timely recovery of outstanding payments or failed transactions. The role demands strong analytical skills, attention to detail, and the ability to collaborate with cross-functional teams to maintain financial accuracy and reduce revenue leakage.
Key Responsibilities Reconciliation
- Perform daily/weekly/monthly reconciliations across bank accounts, payment gateways, wallets, vendors, and internal systems.
- Match and validate transactions from multiple data sources (bank statements, ERP systems, MIS reports, etc.).
- Identify mismatches, unposted entries, and aged items and take corrective actions.
- Maintain audit trails, reconciliation logs, and documentation for compliance.
- Coordinate with finance, product, and operations teams to resolve reconciliation variances.
Recovery - Track and monitor pending recoveries, failed settlements, chargebacks, customer refunds, and disputed transactions.
- Initiate follow-ups with vendors, and customers to recover outstanding amounts.
- Prepare recovery dashboards and ageing reports to highlight risks or delays.
- Implement controls to reduce future financial losses or leakages.
- Support legal or escalation teams for complex recovery cases (if applicable).
Reporting & Analysis
- Prepare daily and monthly reconciliation & recovery reports.
- Identify trends, recurring issues, and gaps in workflows.
- Skills & CompetenciesTechnical Skills
- Strong knowledge of reconciliation processes and financial operations.
- Hands-on experience with Excel/Google Sheets (VLOOKUP, pivot tables, advanced formulas).
- Understanding of accounting basics (ledgers, journal entries, debits/credits).
Soft Skills
- Excellent analytical and problem-solving abilities.
- Strong communication and coordination skills.
- High attention to detail and accuracy.
- Ability to work under pressure and meet deadlines.
- Process-driven and proactive approach.
Qualifications
- Bachelor’s degree in Commerce, Finance, Accounting, or related field.
- Minimum 1 years of experience in reconciliation, financial operations, or payment settlements.
- Experience in the travel industry is an added advantage.
- Key Performance Indicators (KPIs)
- Timely closure of reconciliations (daily/weekly/monthly).
- Reduction in outstanding recovery amounts.
- Accuracy of reports and zero critical errors.
- Process improvements and automation contributions.
Job Type: Full-time
Work Location: Remote
