Destination Expert (Siliguri)

Job Description

Company: TripFactory

Location: Siliguri, West Bengal (Locals and Nearby Only)

Employment Type: Full-Time | Office-Based

Experience: Freshers to 3 Years

Job Summary

TripFactory is hiring Destination Experts for its Siliguri office. This full-time, office-based role is ideal for travel enthusiasts who enjoy planning trips, interacting with customers, and converting travel inquiries into bookings. Both freshers and experienced travel professionals are welcome to apply.

Key Responsibilities

• Understand customer travel requirements and preferences

• Create customized domestic and international travel itineraries

• Advise customers on destinations, hotels, sightseeing, transfers, visas, and experiences

• Handle customer communication via calls, emails, and WhatsApp

• Convert travel inquiries into confirmed bookings

• Coordinate with suppliers, hotels, and internal operations teams

• Ensure timely delivery of itineraries and booking confirmations

• Update and maintain customer records in CRM systems

• Stay informed about destination trends, pricing, and travel regulations

Eligibility & Qualifications:

• 12th / Graduate

• Good communication skills (English & Hindi preferred)

• 0–3 years of experience in travel sales or tour operations

• Strong knowledge of domestic or international destinations

• Proven ability to convert leads into bookings

• Ability to work in a target-driven environment

• Basic computer proficiency (MS Office / CRM tools)

What TripFactory Offers:

• Fixed salary + attractive performance-based incentives

• Training and mentorship for freshers

• Career growth opportunities within TripFactory