Sonali had been very helpful to me when I was lost because Kartik left trip factory. She is very courteous and an asset for you company. I wish her all the best

The trip to Cambodia and Vietnam was well coordinated. We as a family enjoyed the holiday. Thank you

Worth penny

It was very nice organised trip

*Disappointing Trip Experience, but Appreciation for Resolution* I recently booked a trip through Trip Factory, but unfortunately, it turned out to be a nightmare. The hotel was unhygienic, with pest control issues and a dead rat in the room. The vehicle provided had a noisy engine, and the driver was unfamiliar with the locations. Despite reaching out to Trip Factory's customer support during the trip, I didn't receive any meaningful assistance or resolution. *Details:* Booking ID: TFN00Y5N273 However, I'd like to extend my gratitude to Sonalika from Trip Factory's Escalation Team for her efforts in getting me a refund and understanding my disappointments. Despite initial disappointments, Sonalika was responsive and worked towards providing a partial refund, ensuring that such issues wouldn't recur in the future. I appreciate the efforts made to address my concerns and provide a resolution. It's great to see Trip Factory's Escalation Team taking steps to make things right. Thank you, Sonalika, for your assistance and for helping to turn a negative experience into a more positive outcome.

We had planned a trip to Sri Lanka in September 2025 through TripFactory. Our tour planner, Mr. Nalendu, arranged everything very well by accommodating all our requests and customizing the 9-day itinerary exactly as per our preferences. He attended to us with great patience, understanding the needs of senior citizens, and ensured that every detail was considered. Unfortunately, due to a steep hike in flight fares during the Dussehra holidays, we had to postpone our trip. However, we sincerely appreciate the effort and dedication shown by Mr. Nalendu throughout the planning process. In the future, whenever we plan another trip, we will definitely book again with TripFactory by contacting Mr. Nalendu.

Sanjay was really helpful to us

We recently booked our family trip to Dubai & Abu Dhabi through TripFactory, and I must say it was an absolutely wonderful experience. A special thanks to Mr. Adrian, who was extremely professional, patient, and helpful right from the planning stage until the end of our trip. He carefully understood our requirements, suggested the best itinerary suited for a family with kids, and ensured every detail was taken care of—from flights and hotels to transfers and sightseeing. His prompt responses, clear communication, and genuine interest in making our trip memorable made all the difference. Thanks to his efforts, our family had a smooth, well-organised, and stress-free vacation. We truly enjoyed every moment and created memories for a lifetime. I highly recommend TripFactory for family vacations and sincerely appreciate Mr. Adrian’s outstanding support and guidance throughout the process.

Tripfactory is one of the best travel package provide in current market , trust me their service is very good and main thing is you can customise the package according to your requirement. Vishnupriya is one of best travel guide who help me in all aspects and doubts regarding my trip

Dear Sangita Thanks for making my holiday memorable and very nice agreement made by you Thanks and regards Arun

I've had great experience with trip factory would highly recommend 👍

Great support and assistance provided by Sanchaita and team in making the necessary logistic arrangements and bookings for our trip to Munnar, Kerala. Overall, it was a smooth and hassle-free experience.

We had a wonderful experience with your tour planning and execution. Everything was very well organized, and the facilities provided to the group were excellent. The overall idea behind the arrangements was very thoughtful and truly helpful for everyone. The trip went smoothly, and we enjoyed it a lot. However, one point we would like to highlight is regarding the shared boat to Phi Phi Island. The speed boat did not feel safe or comfortable, especially for kids. Considering there are many good alternatives available, we feel a larger shared boat would be safer and more convenient for travelers. We kindly suggest not recommending speed boats for future trips, as safety should always come first. Special thanks to Sangita Rai for her efforts in making our journey so easy and memorable. We truly appreciate the support and guidance throughout. We look forward to continuing with you for our future trips and hope to have the same wonderful experience again.

Just finished a memorable Europe trip with entire family. This was our family's 7th international vacation thru TripFactory, just like other trips even this was arranged exceptionally well. There was absolutely nothing for us to worry. I wanted to specially thank Kaushik Singraiah for all his support throughout the process. I highly recommend TripFactory for any domestic or international trips. They cost-effective and have great knowledge about these tours. Thanks.

Highlight - Very professional and polite response. The entire Trip Factory Team worked amazing to give us the best experience possible. May it be any adjustments or requests everything was handled politely. Shoutout to Sneha Pradan who arranged our company offsite to Dubai. Few options and highlights would have been really great like VISA's to be shared 7 days in advance. Same floor occupancy in the Hotel for single bookings and the details of Cruise would recommend to share the pics to make customer expectations in line. Overall it was a great experience and I would recommend Trip Factory for their professional conduct, swift response and competitive rates. All the best 👍

Very well organised, personalised tour. I’d highly recommend.

Very well coordinated trip for the wonderful experience at Andaman & Havelock.

Very helpful Team support I really appreciate your work

It's been a great experience. Asif has been exceptionally commendable in his work and managing my trip. He provides clarity and orchestrated great customer service skills. Aa an escalation guys he handles every issues or communication gaps with ease and comprehensiveness. Please keep on providing good customer services. Thank you

Dear Tripfactory Team, I am writing to express my sincere appreciation for the excellent overall experience I had on my recent trip. The coordination provided by Deepti throughout the entire journey was outstanding. Everything was exceptionally well organized from the very beginning to the end, and Deepti's responses to any queries were consistently swift and efficient, which made the planning process seamless. I also want to acknowledge Subramani from Tripfactory for his invaluable support in getting all my processes completed smoothly. This was, in fact, my second trip arranged through Tripfactory, with the previous one to Dubai also being expertly organized by Subramani. Based on these consistently positive experiences, I wholeheartedly recommend Tripfactory to all my friends and family members. Best regards, Vikram B